TERMS AND CONDITIONS

HAIR AND MAKE UP SERVICES

• In order to secure your selected date, please let us know your getting ready location and numbers for the booking date. In addition, please ensure that your booking deposit of $200 is paid as soon as possible. Your deposit will be deducted from your final invoice. Please send an email with receipt details once your deposit is paid. Without a deposit, your date cannot be confirmed! Deposits once confirmed are not refundable. If your quote amounts to less than $200, then the total quoted amount is payable to secure your booking.

Please Note: If you wish to have either a consultation or a trial before you secure your date, this can be arranged. However, even if you have made an appointment for a trial or a consultation your selected date is still not confirmed until the deposit is paid. If another person pays a deposit for the same date we will let you know immediately that this date is no longer available. Once you have had a trial, we only hold the date for 24hrs until it is released again.

Bank Details: Commonwealth Bank Australia A/C Name. Sarah Harrington  BSB. 064 164 A/C. 1076 4037

• Sarah Harrington accepts Direct Deposit Transfers (EFT), Cash, credit cards, and debit/credit cards (not debit only cards) for methods of payment.

• Please use your booking date & name and as reference when making a Direct Deposit Transfer (EFT).

• Trials: please let us know before you leave your trial, any feedback you may have. If there are any issues, anything that needs to be changed or fixed, your stylist can address this immediately to ensure your 100% satisfaction for the day.

• The Outstanding balance of your final invoice must be paid 30 days (or earlier) prior to your event day.

• PARKING: Any parking fees that the stylist/s have to pay, will need to be paid by the bride/account holder.

• If there are any additional services provided on the day, cash payment will be required. This is payable before the stylist leaves location. Additional services include hair style changes, longer/thicker hair than what was quoted or parking fees etc., or anything that was not included in the final invoice.

• Once a deposit has been paid, any cancellations within 60 days of your Event Date requires you to pay the remaining balance in full to the Sarah Harrington account details above.

• The minimum numbers for hair & makeup need to be confirmed and final, at the time of securing your deposit. These numbers will remain the minimum and cannot be reduced. This will be the number that is payable on the final invoice. It is acceptable to add more people and/or services if it is possible for the artist to achieve or another stylist is able to be acquired.

• Products that are ordered and noted on your invoice will remain payable as they cannot be returned once orders are placed.

• If the recommended Information, Preparation & Aftercare are not adhered to, the quality and durability of makeup/hairstyle/hair extensions, cannot be guaranteed.

• For the booking date, we will always communicate the starting and finishing times before the day. Often, there are situations forcing the finish time to be delayed within reason. If, for any reason, your stylist is finished everyone and forced to wait for a photographer or if they cannot finish due to a client not being available on time, an hourly rate will apply after the agreed finish time.

• Non-Communication: If we have contacted you via the contact details you have provided, at any time throughout your booking and you do not reply within 7 days, we will assume that you do not wish to maintain your booking with us and will therefore make your date available to other enquiries again.

IMPORTANT POINTS TO NOTE: * All prices include GST. * $200 Deposit is required to secure all bookings, which is deducted from final invoice. Deposits are not refundable. Location and minimum numbers need to be confirmed at time of booking. Please Note: If you wish to have either a consultation or a trial before you secure your deposit, this is fine. However, even if you have made an appointment for a trial or a consultation that your date is still not secure without a deposit. If another person pays a deposit for the same date we will certainly let you know immediately that this date is no longer available. Once you have had a trial, we only hold the date for 24hrs until it is released again. * Travel/Call out fees apply per stylist, fee varies depending on location. * Parking fees per stylist will apply if free parking not provided e.g. hotel or CBD parking. * Early morning call out fee per stylist applies for starting times earlier than 7am. This can also include travel time to a location.

TRIAL APPOINTMENTS

As we are booked quite well in advance with weddings and events on the weekends, trial appointments are usually done during the week (business hours). Please book your trial in advance to avoid disappointment.

Cancellations: If you are unable to keep your trial appointment for any reason, you are required to give 24 hours’ notice prior to your appointment commencement time. This enables us to reschedule our day and fill your allocated appointment(s), thus allowing our business to run as professionally and efficiently as possible. Our time is valuable and our sole income is through the bookings we have each week. If you do not give us notice before the 24 hours prior to your appointment; we will be obligated to charge you for that appointment.

Arriving Late: Please be on time for your appointments. If you arrive late the appointment will still finish in the allocated time slot. If you are running late, please contact either Sarah on 0410 160 560

 

TRAINING COURSES

• In order to secure your place for the course, you are required to pay a booking deposit of $100. Deposits are not refundable. The balance is required no later than 7 days (or earlier) prior to the course date. Please reference all direct deposit transfers with your name and date (e.g. BEC SMITH 29feb)

Bank Details:

Commonwealth Bank Australia A/C Name. Sarah Harrington BSB. 064 164 A/C. 1076 4037

• Sarah Harrington accepts Direct Deposit Transfers (EFT), Cash, credit cards, and debit/credit cards (not debit only cards) for methods of payment.

ONLINE ORDERS

RETURNS AND REFUNDS

No refund or exchange on makeup products so please choose carefully.

BRUSHES AND JEWELLERY.

If you change your mind on a product that has not been opened or used we offer a store credit to the value of you purchase or refund less 10% handling fee.

We do not accept returns 7days after purchase.

Cost of shipping fee for return items is at the customer’s expense.

Ensure the products are safely packaged to ensure no damage during transit. We will not process a refund when items are damaged through the post.

Refunds will be processed within 2 business days to your nominated account.

No refund or returns on sale items.

SHIPPING

By placing your order you agree to the following terms & conditions.

If you select the options that include insurance you are covered for any items than may be lost or damaged through shipping.  If you do not choose to include insurance and items are damaged in the post, there will be no refunds or replacements on any items purchased.

 

  • Collection (No Shipping Cost) - collection from Strathpine Studio

  • Regular Shipping (no insurance) $10.00 - via Australia Post  

  • Regular Shipping with INSURANCE $12.95 - via Australia Post AND/OR Couriers Please (covered if damaged or lost) Sign on delivery

  • Express Post (no insurance) $14.95 - via Australia Post

  • Express Post with INSURANCE $15.95 - via Australia Post Express (covered if damaged or lost)

 

INTERNATIONAL SHIPPING

Flat Rate Postage $26 AUD, UP TO 2KG via Australia Post.  Excess charges may apply.  If this is the case we will make contact with you before your order is shipped.

There is no tracking or insurance included so please contact us for pricing to include insurance and tracking for international.

PAYMENT METHODS

Credit Card/ debit card and Direct Deposit for methods of payment. Payments can also be made over the ph for Direct Deposit please call 0410106560 for Bank details, Orders cannot be sent until payment is finalised into our account.

GENERAL

All items include GST and are in Australia Dollars (AUD).